If your Outlook is not showing any emails, there are a few potential causes:
– There’s no internet connection.
– Messages are going to the Junk Email folder.
– The email profile is corrupt.
– There’s a bad email rule.
– Outlook is set to work offline.
– Outlook may be down.
How to Fix Outlook When It’s Not Receiving Emails
If you’re having trouble receiving emails in Outlook, there are a few things you can try:
1. Restarting Outlook – Sometimes, Outlook (and other applications) may hang up or stop working altogether. Closing and re-opening Outlook mail could clear up any issues that prevent the receipt of emails.
2. Check your internet connection – If you see “Disconnected,” “Working Offline,” or “Trying to connect” statuses on the Outlook status bar, there may be some network connectivity issues, or Outlook is set to work offline.
3. If you’re having trouble with your desktop and have disabled Work Offline, you may need to sign in to your email account and change your settings.
4. If you don’t see any new emails in your Inbox, then check other Outlook folders for messages. They may have been sent to the Junk Email folder or, if you use Outlook.com, the Other section.
5.If you’re not seeing an email that you know you should have received in your Outlook inbox, it’s possible that you may have downloaded the message to another device, such as a phone, tablet, or work computer. If the POP email in Outlook is not set to save a copy on the server, your missing email may be on the device where you first checked your email.
6.If you’re having trouble receiving email in Outlook, one thing you can try is creating a new profile. Outlook uses profiles to store information about the email accounts you set up, as well as the configuration settings you use to determine where your email messages are delivered and stored (such as on the mail server or your computer). If your Outlook profile is corrupt, it can cause problems with receiving email.
7. To clear the Outlook cache, go to File > Options > Advanced. Under the “Outlook start and exit” section, select “Empty Cache”. This will delete any stuck emails and allow you to access your inbox again.
8. If you have any email rules set up, check to see if they are affecting your inbox in any way. It’s possible that your emails are being forwarded to another account or deleted without your knowledge. To check this, go to File > Options > Mail. Under the “Message handling” section, select “Rules and Alerts”. Here, you can see all the rules you have set up and edit or delete them as needed.
Still you can’t figure out why you’re not seeing any emails in your inbox, the best thing to do is contact Microsoft support for help. They’ll be able to diagnose the problem and get your inbox back up and running in no time.