Why Is My CenturyLink Email Not Working?

CenturyLink Email Not Working

CenturyLink Email Not Working

CenturyLink is a telecommunications company offering voice, data, and entertainment services for both residential and commercial customers. One of their most popular services is their email service which can be used for both personal and professional reasons. Unfortunately, there may be times when CenturyLink email isn’t working correctly. In this article, we’ll explore some of the reasons why your CenturyLink email may not be working, and how you can fix it.

Steps to Fix CenturyLink Email Not Working

  • Check the Internet connection: Check that the internet connection is active and working by connecting another device to the network. If it connects to the internet, then the problem may lie with the email application.
  • Log out and log in again: Log out of the email account and then log back in again. Sometimes, simply logging out and logging back in can solve the issue.
  • Check your account settings: Check the account settings to make sure that the correct username and password are entered, the ‘server settings’ are correct and that there are no typos.
  • Clear browser cache: Clear the cache, cookies, and history of the web browser. This will delete all the stored information about the previously visited webpages.
  • Update the web browser: Make sure that the web browser is updated to the latest version and that all the plugins and add-ons are also updated.
  • Disable the antivirus software: The antivirus software installed on the computer may be blocking the email account from connecting to the CenturyLink server, so try disabling the antivirus. (Make sure that you enable the antivirus software after carrying out the troubleshooting steps).
  • Check the CenturyLink server status: Sometimes, the server may be down, thus preventing the email account from connecting. Check the CenturyLink server status before carrying out any other troubleshooting steps.

How to Fix CenturyLink Email Not Working?

The first reason why your CenturyLink email may not be working is because your internet connection might be unstable. If you experience any kind of disruption in your connection, then this could potentially cause an issue with your email. To fix this, try plugging your modem and router into different outlets to get a stronger connection. You can also try rebooting your modem and router to reset them. If this doesn’t work, then you may need to call your internet provider and ask them to help you diagnose the issue.

If your CenturyLink email isn’t working despite having a stable internet connection, then there may be a problem with your email server. It’s possible that the server is down, meaning it can’t send or receive emails. In this case, you’ll have to contact CenturyLink and notify them of the issue. The company may have to perform an update to fix the server, or you may need to sign up for a new account to start sending and receiving emails again.

A third reason why your CenturyLink email may not be working is because of your account settings. If you’ve recently made any changes to your account settings such as changing your password or forwarding your messages, then this could cause an issue. To fix this, you’ll simply need to check that all the settings are correct. If they are, then you may need to reset your account to factory settings in order to get it working properly again.

Finally, if none of the above scenarios have helped, then you may simply have a problem with your web browser. Some web browsers, such as IE and Firefox, can experience technical difficulties which can interfere with sending or receiving emails from your CenturyLink account. If this happens, you’ll need to check for any updates or patches that are available for your browser and install them. If that doesn’t work, then you may need to download a different web browser such as Chrome and see if that helps.


These are some of the reasons why your CenturyLink email may not be working, and how you can fix them. If all else fails, then you should contact CenturyLink’s customer support team for further assistance. They should be able to help you get your email working properly again.